General
Q: What materials are used in Gabsluk jewellery?
Our jewellery is crafted using high-quality materials, including 18k gold plating, natural stone and glass beads, and genuine freshwater pearls.
Q: Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping costs and delivery times vary based on your location and will be calculated at checkout.
Q: How long will it take to receive my order?
Orders are typically processed within 5-7 business days. This can seem quite long compared to modern expectations but this is down to the fact that a lot of our pieces are handmade especially for you in a sustainable manner. Delivery times also depend on your location and the shipping method selected.
Returns and Exchanges
Q: What is your return policy?
We accept returns within 30 days of purchase for a full refund or exchange, provided the jewellery is in its original condition and packaging. Custom pieces and final sale items are not eligible for returns.
Q: How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team here. They will provide you with instructions on how to return your item.
Jewellery Care
Click here for a full guide on how to care for your jewellery.
Q: How should I care for my Gabsluk jewellery?
To maintain the beauty of your jewellery, clean it regularly with a soft, lint-free cloth. Store each piece separately in a cool, dry place, and avoid exposing it to chemicals, perfumes, and water.
Q: Can I wear my jewellery while swimming or showering?
We recommend removing your jewellery before swimming, showering, or performing any activities that may expose it to water or harsh chemicals to prevent damage.
Custom Orders
Q: Do you offer custom jewellery design services?
Yes, we offer custom design services. Please contact us here to discuss your ideas and start the custom design process.
Q: How long does it take to create a custom piece?
The timeline for creating a custom piece varies depending on the complexity of the design. Generally, it takes 2-4 weeks from the initial consultation to completion.
Contact Us
Q: How can I contact Gabsluk customer service?
You can reach our customer service team via email at hello@gabsluk.com or leave us a message on our contact page here.
Q: Do you have physical store locations?
Currently, Gabsluk operates primarily online. However, we occasionally participate in pop-up events various markets. Follow us on @gabsluk_ on IG for updates on our upcoming events.