General
Q: What materials are used in Gabsluk jewellery?
A: Our jewellery is crafted using high-quality materials, including 18k gold plating, natural stone and glass beads, and genuine freshwater pearls.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to many countries. Shipping costs and delivery times vary based on your location and will be calculated at checkout.
Q: How long will it take to receive my order?
A: Orders are typically processed within 2-5 business days. This can seem quite long compared to modern expectations but this is down to the fact that a lot of our pieces are handmade especially for you in a sustainable manner. Delivery times also depend on your location and the shipping method selected.
Returns and Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of purchase for a full refund or exchange, provided the jewellery is in its original condition and packaging. Custom pieces and final sale items are not eligible for returns.
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer service team here. They will provide you with instructions on how to return your item.
Jewellery Care
Click here for a full guide on how to care for your jewellery.
Q: How should I care for my Gabsluk jewellery?
A: To maintain the beauty of your jewellery, clean it regularly with a soft, lint-free cloth. Store each piece separately in a cool, dry place, and avoid exposing it to chemicals, perfumes, and water.
Q: Can I wear my jewellery while swimming or showering?
A: We recommend removing your jewellery before swimming, showering, or performing any activities that may expose it to water or harsh chemicals to prevent damage.
Custom Orders
Q: Do you offer custom jewellery design services?
A: Yes, we offer custom design services. Please contact us here to discuss your ideas and start the custom design process.
Q: How long does it take to create a custom piece?
A: The timeline for creating a custom piece varies depending on the complexity of the design. Generally, it takes 4-6 weeks from the initial consultation to completion.
Contact Us
Q: How can I contact Gabsluk customer service?
A: You can reach our customer service team via email at hello@gabsluk.com or leave us a message on our contact page here.
Q: Do you have physical store locations?
A: Currently, Gabsluk operates primarily online. However, we occasionally participate in pop-up events various markets. Follow us on @bygabsluk for updates on our upcoming events.