Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return, and a further 14 days to send it back to us.

To be eligible for a return, your item must be in the same condition that you received it, unworn, and in its original packaging. You'll also need proof of purchase.

To start a return, contact us at hello@gabsluk.com. Items sent back without first requesting a return will not be accepted.

Return postage is the customer's responsibility unless the item arrived damaged or isn't what you ordered.

Damages and issues
Please inspect your order on arrival and contact us straight away if the item is faulty, damaged, or isn't what you ordered, so we can put it right.

Non-returnable items
Custom pieces made to your specification cannot be returned. We also cannot accept returns on gift cards.

Exchanges
The quickest way to get what you want is to return the piece you have and place a new order once the return is accepted.

European Union 14-day cooling off period
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. The item must be in the same condition that you received it, unworn and in its original packaging, with proof of purchase.

Refunds
We'll let you know once we've received and inspected your return, and whether the refund is approved. If approved, you'll be refunded to your original payment method within 10 business days. Bank and card processing can add a few days.

If more than 15 business days have passed since we approved your return, contact us at hello@gabsluk.com.